Complaints
Making a complaint
The first step is for us to understand your complaint. The simplest and quickest way to express your concern is to contact us. We promise to listen and do everything we can to resolve your complaint.
Who to contact
Below are details of all the ways you can reach us:
For Savings
Call Emily Bes-Jeary on 01604 836350
For Property Finance
Call Dave White on 01604 854400
For Project Finance
Call Jeremy Allcock on 01604 854463
For Housing Finance
Call Nick Taylor on 01604 854103
Our complaints process
For business savings accounts
You can find information on our complaints process by downloading this leaflet.