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Important update

We are currently receiving a very high number of calls. Please help protect our service for those who really need it by not calling us unless it is absolutely necessary. If you have any questions, please check our FAQs or alternatively email us on

We're also currently receiving very high volumes of applications for new accounts, so it’s taking longer than usual to open these. We’re currently taking up to 30 working days to open accounts. Please therefore only call us for an update on your application after 30 working days has elapsed.

Need help with something? Choose from the options on this page, and you’ll find our dedicated teams are ready to help.

Calls to 0800 numbers are usually free of charge from a UK BT landline. Calls from other providers and mobiles may vary and could cost up to 40p per minute.

The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.